A continual improvement process is an ongoing effort to improve products, services, or processes. Your ability to meet your customer’s requirements is constantly being evaluated and improved in to deliver more efficiency,
effectiveness and flexibility.
The term continual improvement is used to identify the need to systematically improve different processes within the QMS in order to provide improvements overall. It is wrong to expect that every process within the QMS will be improving all the time, so continual improvement is used to plan, monitor, and realize improvement in some processes that have been identified for improvement.
Continual improvement is driven by the objectives set by top management. As a minimum,
quality objectives should address:
1. The improvement of internal efficiency
2. Individual customer requirements
3. The level of performance that your market sector expects
We use the term “continual improvement system” to mean the approaches, methods, tools and technologies that organizations use to bring about improvements in how the organization operates. It is not necessarily clear from the beginning, but continual improvement is the biggest benefit that you get from implementing a successful QMS.
By making improvements, you can see an increase in the financial return on investment from some of these activities. The effectiveness of the continual improvement process is often determined by looking for evidence that the organization has ensured that improvement objectives are consistent with the overall goal of enhancing customer
satisfaction and increasing the level QMS performance.